YOUR RIGHTS OVER THE PURCHASE YOU MAKE
You have the right to return any purchase if you are not happy with your choice as long as you follow the proccedure below.
1) Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit.
2) We will advise you as to the shipping method to use when returning an item.
3) All returns must be clearly marked RETURN and must be sent back to us through the postal system.
4) Items that are received by us with customs and duty owing will not be accepted and will be returned to you, so please be sure to mark them properly before sending back.
5) A 10% restocking fee will be charged, and you will be responsible for all shipping costs.
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If your shipment goes astray, once the delivery standard has been exceeded, you have the right to have your item reshipped, or to have a complete credit on your purchase.
You have the right to contact us via our email form to inform us of delays or problems with your order, we will respond as quickly as possible to rectify any problems.
You have the right to contact us using our live online help. Any time we are online we are more than happy to assist you with your questions.
You have the right to place orders with a sales representative by phone on our telephone order line. Please note, this is an order line only, Between the hours of 10am and 4pm eastern daylight time only. all other correspondance must be initiated using our live help or email form |
